Browsing: experience

When an industry standard doesn’t exist, create one. It’s the mentality of a growing number of top experiential brands and agency partners who are embracing portfolio-wide measurement strategies to better track the often-long-range ROI of live events.

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to repeat themselves, an Alchemer survey found.

Pebl has published research indicating that UK Gen Z workers want international career experience without moving abroad permanently. The survey found strong interest in temporary overseas work and cross-border teams among young British professionals.

Future Travel Experience spoke with Arthur Reijnhart, Chief Commercial Officer, Royal Schiphol Group, at the recent TFWA World Exhibition & Conference in Cannes. As Schiphol undergoes what Reijnhart describes as the largest transformation of the total airport in its history, the airport is also evolving its approach to commercial activity, with a greater emphasis on…

Exclusive in English — 1 октября 2026 10:00 0

Recently, Nigeria’s telecommunications giant, Globacom , underscored and renewed its enduring bond with its subscribers, reaffirming its commitment to delivering superior data services, a more efficient network, and a continuous suite of innovative solutions designed to enhance customer experience.

Granicus has expanded its Government Experience Cloud with Government Experience Insights Professional, adding AI-based analytics to its public sector platform.

Zendesk has added sophisticated conversational AI features to its CRM solutions, enabling companies to automate customer interactions on Facebook Messenger a…

Accounting Seed’s AI model builds knowledge of each business’s workflows, approval paths, policies, and revenue recognition rules, then applies that knowledge when answering questions and completing work.

This year’s Total Experience Score rankings reveal progress for India’s banking industry, but employee experience gaps may limit future differentiation and growth