Browsing: experience

Recent client announcements around SAP (XTRA:SAP) focus on customer experience. Trifork Group and N4XT are expanding partnerships that put SAP Customer Experience and SAP Sales Cloud v2 at the center of new deployment projects.

MIAMI, Sept. 10, 2026 /PRNewswire/ — Avianca, an Abra Group member and one of the airlines providing the greatest connectivity in Latin America for more than 106 years, is continuing to elevate the travel experience for customers across its network, unveiling a series of enhancements designed to provide travelers with greater comfort, convenience, connectivity and…

The Kroger Co. hired a new executive to oversee its ecommerce operations, and the move will bring two decades of experience to an important role for the grocer.

Qualtrics has unveiled its XM Data & AI platform for experience management, with release scheduled for 2027.

Full end-to-end Spanish-language pharmacy experience including 24/7 access to a pharmacist, a caregiver support feature for families, and same-day prescription delivery

Qualtrics XM Data & AI Platform Built On The World’s Largest AI Dataset For Human Experiential Context

The NBA is all about moving quickly to gain a game-winning advantage. While on-court performance holds the key to victory, Paul Rapier, VP of Information Technology at the Detroit Pistons, recognizes that data plays a crucial supporting role in long-term competitive success.

AI is compressing buying journeys and making personalisation more immediate. For enterprises, success depends on redesigning experiences around connected data and timely human intervention.

AI is changing how fast organizations can move. Ideas that used to take months to build now take days, sometimes hours. That sounds like good news, and it is. But it creates a new problem. When execution is fast, teams can move in many directions at once. Marketing can ship a new campaign, product can…

CEM Africa 2026 concluded at the Century City Conference Centre following three days of strong engagement across Africa’s customer experience community.