Browsing: CRM

Salesforce (CRM) is back in focus after partners ZoomInfo, Demandbase and Docusign deepened their integrations with Hunter and Agentforce, pulling more sales and contract workflows into Salesforce’s AI driven environment.

AI has moved from experimentation to production across customer service operations. Virtual agents answer questions, automate routine requests, summarize interactions and help route customers to the right resources.

European airline easyJet has brought customer conversations into Microsoft Dynamics 365 Contact Centre, helping advisers find answers faster, resolve more routine enquiries automatically, and further enhance its service for customers.

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Adobe (NasdaqGS:ADBE) expanded its partnership with NVIDIA, integrating next generation GPU acceleration into flagship creative applications.

Salesforce is making another major play for the future of AI-powered marketing, acquiring customer engagement platform Braze for US$5.6 billion as it builds out its capabilities in real-time personalisation and autonomous customer interactions.

Salesforce is building an AI agent empire while its stock sits near multi-year lows, and the math behind a potential 184% gain by 2030 comes down to whether three very specific things happen in the next four years.

DreamWall, an emerging leader in premium direct-view MicroLED video wall solutions, announces the appointments of Dave Cusick as Vice President of Sales and Russ Hoffman as Director of Customer Experience. Both industry veterans bring decades of experience, established relationships, and extensive expertise across the custom integration (CI) and commercial AV channels, strengthening DreamWall’s dealer-first commitment and supporting its…

New digital tool helps franchise owners run more productive, customer-focused stores

SalesforceNYSE: CRM said it intends to acquire customer-engagement platform Braze in a cash transaction valued at approximately $5.66 billion in enterprise value, expanding its marketing offerings with real-time, mobile-focused customer engagement capabilities.