Browsing: experience

Following its Data-Driven, AI-first strategy, VNPT Group identifies AI as a core competency, a growth driver, and a new competitive pillar. Based on this strategy, VNPT has been integrating AI into the production, processing, and personalization of services and content, creating significant changes and enhancing the MyTV customer experience.

Rob Scott, Publisher at CX Today , sits down with Jeremie Abou, Sales Lead at Diabolocom , on the floor of CCW Las Vegas to ask the question the industry kee…

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Tectorius (Shelby Township, Michigan), a manufacturer of advanced coatings, pre-applied adhesives, threadlockers, sealants, retainers, vibration dampeners and lubricants for industrial fasteners and assemblies, announces the launch of its redesigned website, tectorius.com, which is now live.

At DLC, we’re always looking for ways to make the customer experience simpler, more convenient and easier to navigate. One recent initiative already making a positive impact is the Bill Compression Project. Launched earlier this year, the initiative is improving the billing experience for customers while also supporting affordability and sustainability goals.

The Central Ohio Transit Authority (COTA) has launched its first Customer Experience Action Plan to provide a roadmap for improving the entire customer journey, from planning a trip and paying fare to boarding a vehicle and reaching a destination.

Pasquale DeMaio, Vice President at Amazon Connect, explains why mediocre service quietly erodes loyalty, how AI can reveal what customers really experience, and why customer experience leaders must move beyond deflection to build more connected journeys.

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Long-standing partner adds specialist expertise and delivery capacity, strengthening FourNet’s position in financial services and other regulated markets

Delta Sync is Delta’s connected onboard experience for SkyMiles Members, combining fast, free in-flight Wi-Fi on personal devices with personalized entertainment and travel information through Delta Sync seatback.