Browsing: experience

MTN Nigeria is investing in cable infrastructure in the northern part of the country as part of efforts to strengthen its network and improve customer experience.

For the last decade, AI in financial services meant one thing: automation. Faster loan approvals. Chatbots that handled FAQs. Fraud checks running in the background. It made operations leaner, but customers barely noticed.

The two growth-focused RIAs have named new client experience executives as scaling RIAs across the industry pursue ambitions with investments in talent. SEP 02, 2026 By Leo Almazora

To celebrate what it calls 818 Day, 818 Tequila tapped into its Happy Hour broadcast channel on Instagram to see which of its 12,000 members were getting married or throwing a bachelorette party around August 18 (or 8/18). As a result, five brides received sponsored bachelorette parties or weddings. The Kendall Jenner–founded brand also partnered…

Social Samosa03 Sep 2026 08:00IST New Update

From multi-lections are now built for sophisticated merchandising. Enjoy more control, flexibility and less manual upkeep

The beauty retailer will debut exclusive monthly drops through the social media’s e-commerce feature with content-led videos and a TikTok Live.

Arsenal fans celebrate at a club in Nairobi after their team lifted the EPL cup on Sunday, May 24 /MOSES MWANGI

I’ve spent nearly 30 years in customer experience, and for most of that time the industry has operated on one basic assumption: people do the work, and technology helps them do it faster.

Digital Signage Today’s career series installment features Lee Dydo, chief experience officer and founder of Dydomite, LLC. Learn why he lean into the things that make one uncomfortable.