Browsing: experience

Tectorius (Shelby Township, Michigan), a manufacturer of advanced coatings, pre-applied adhesives, threadlockers, sealants, retainers, vibration dampeners and lubricants for industrial fasteners and assemblies, announces the launch of its redesigned website, tectorius.com, which is now live.

At DLC, we’re always looking for ways to make the customer experience simpler, more convenient and easier to navigate. One recent initiative already making a positive impact is the Bill Compression Project. Launched earlier this year, the initiative is improving the billing experience for customers while also supporting affordability and sustainability goals.

The Central Ohio Transit Authority (COTA) has launched its first Customer Experience Action Plan to provide a roadmap for improving the entire customer journey, from planning a trip and paying fare to boarding a vehicle and reaching a destination.

Pasquale DeMaio, Vice President at Amazon Connect, explains why mediocre service quietly erodes loyalty, how AI can reveal what customers really experience, and why customer experience leaders must move beyond deflection to build more connected journeys.

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Long-standing partner adds specialist expertise and delivery capacity, strengthening FourNet’s position in financial services and other regulated markets

Delta Sync is Delta’s connected onboard experience for SkyMiles Members, combining fast, free in-flight Wi-Fi on personal devices with personalized entertainment and travel information through Delta Sync seatback.

Not long ago, the contact center was seen as a necessary cost of doing business — something to optimize, streamline and run at a predictable cost. That view is rapidly becoming outdated. AI is turning the contact center into something far more valuable than before: a real-time intelligence hub that improves customer experience, informs business…

CCW Nashville 2026 showed that AI CX success depends on more than rapid deployment. Leaders focused on customer trust, connected data, agent support, and human oversight as they weighed how to scale automation without adding friction or reducing customer choice.

Pharmacies made up three of the top ten companies with Life Pharmacy coming in second place, McCabes seventh and Holland & Barrett joint ninth.