Browsing: experience

Find out how to build a proactive customer experience strategy that works with Jeff Harling, Head of Digital Customer Experience at Zoom.

Get the most comprehensive benchmark study on the market. Transform data into effective CX improvement and increase your Return on CX Investment (ROCXI). 29.05.26

The pressure to do more with less is intensifying across healthcare. Emerging technologies offer a clear path to efficiency, faster access to information, and cost reduction. But while some organizations are testing and learning, others remain stalled. Both delayed experimentation and reckless acceleration carry risk. Yet inaction leaves healthcare organizations (HCOs) at a critical juncture.…

Students in a digital marketing class in the fall at the University of North Georgia (UNG) created social media plans for a small business and a nonprofit organization. One group assisted Farmhouse Coffee in Gainesville, Georgia, and the other helped the Junior League of Gainesville-Hall County.

Recognition reflects a sustained, organizationwide commitment to improving the passenger journey.

Retail customer experience held strong in Q2, with the global satisfaction score hitting 92.4% “Retail CX Pulse: Q2 2026.”