Browsing: customer

The global Customer Relationship Management (CRM) market is expanding rapidly as businesses increasingly focus on delivering better customer experiences and improving operational efficiency. According to the latest industry analysis, the global CRM market size reached USD 76.9 Billion in 2025. Looking ahead, the market is expected to reach USD 165.8 Billion by 2034, growing at…

Social Samosa03 Sep 2026 08:00IST New Update

Genesys has introduced a set of new artificial intelligence tools for its Genesys Cloud customer experience platform, aimed at coordinating customer interactions across AI systems, staff and enterprise software.

With more than half of Americans willing to round up their purchases for charity, these small contributions can collectively generate millions for causes ranging from education and hunger relief to disaster assistance.

U.S. restaurant operators are budgeting more customer-facing technology for 2026, with 60% prioritizing customer experience investments, according to the National Restaurant Association data reported by Restaurant Business. The push comes while average chain restaurant occasions remain 7% below 2019 levels, a gap Restaurant Business says has persisted even as kiosks, digital menu boards, loyalty programs,…

Congrats – you’ve started a company. Your first users are trickling in. One customer channel has become ten, and occasional emails are starting to show up, too. You want to add a chat widget to your website so prospects can talk to you, and now you’re wondering whether it’s time to bring in a tool…

Arsenal fans celebrate at a club in Nairobi after their team lifted the EPL cup on Sunday, May 24 /MOSES MWANGI

The next time something goes wrong with your bank account, parcel delivery or a bill, there’s a good chance you’ll be directed to AI for customer service.

I’ve spent nearly 30 years in customer experience, and for most of that time the industry has operated on one basic assumption: people do the work, and technology helps them do it faster.

Why retail customer pattern recognition is key to retail site selection | Retail Customer Experience