Browsing: customer

Human agents are not going away. And high-performing teams are not born — they are built. In the 450th episode of DisrupTV, two guests show exactly how.

Add to Google Preferred Sources Samsung Electronics has claimed the top spot in the home appliances category of the Digital Customer Experience Index (DCXI) for the fourth consecutive year, according to an evaluation conducted by the Korean Standards Association. The survey covered 68 brands across 20 industries, with Samsung Electronics receiving high scores in areas…

Outdoor Wi-Fi is no longer as simple as getting a signal outside; it has become a customer loyalty and engagement entry point, a connection that extends beyond the moment and into data, insights, and innovation, says Craig Blignaut, Wi-Fi Product Manager at Vox.

A cyber security breach targeting three major UK airports has led to the personal data of around 8.7 million customers being accessed, operator Manchester Airport Group (MAG) has confirmed.

Customers who use Olive, Williams Sonoma’s AI agent, convert at three times a higher rate than those who do not.

You’ve probably noticed how you can’t go to a single website today without being prompted to take a survey about your experience or answer questions about the type of content you’d like to see.

Chief Digital Officer Arianne Parisi will take on the new role, which combines leadership of loyalty, personalization, marketing and other functions under one title.

Crescendo has launched an AI-native customer experience platform that combines several customer service functions in one system.

Benjamin Fitzgerald Published August 26, 2026Reading time 2 minutes DownloadPrintText size

Not every piece of customer experience wisdom stands the test of time. Experts highlight six mantras and pieces of advice that can go by the wayside.