Browsing: customer

Picture a summer thunderstorm in July that grounds flights across a major hub. Hundreds of travelers are stranded overnight. At most hotels, the calls start coming in. People wait on hold to extend a stay, move a checkout, or rebook a room they can no longer reach in time.

Running a small business means wearing every hat, and your time is too valuable to spend on data entry. For lean teams, the most important customer details don’t live in a database; they live in the quick decisions, fast follow-ups, and everyday conversations already happening in Slack. Now, those conversations can do double duty.

Framework, maker of deliberately repairable and upgradeable computers, has notified all of its customers that their data was exposed in a breach. According to an email the company sent late Thursday, August 6, customer names, login IPs, addresses, phone numbers and emails were accessed during a hack of the company’s business database provider Metabase. Payment…