Browsing: customer

Doha, Qatar – Qatar Islamic Bank (QIB), Qatar’s leading digital bank, has announced the introduction of a new suite of features across the QIB Mobile App, reinforcing its commitment to continuously enhancing customers’ digital banking experience through practical, customer-centric innovation.

MTN Nigeria is investing in cable infrastructure in the northern part of the country as part of efforts to strengthen its network and improve customer experience.

The Customer Relationship Management Market closed 2025 at USD 86.74 billion and opens the forecast window at USD 94.12 billion in 2026, climbing to USD 196.14 billion by 2035 at an 8.5% CAGR. Two catalysts anchor that trajectory. First, enterprise software budgets have shifted decisively toward revenue-facing systems, with front-office platforms now absorbing roughly 31%…

For the last decade, AI in financial services meant one thing: automation. Faster loan approvals. Chatbots that handled FAQs. Fraud checks running in the background. It made operations leaner, but customers barely noticed.

Add to Google Preferred Sources Tving issued a formal apology on September 3 alongside a comprehensive compensation and security overhaul plan following a recent personal data breach. The compensation package includes one year of cyber safety insurance covering hacking and phishing-related financial fraud up to ₩3 million (approximately $2,200) per person, automatic upgrade to premium…

Global Banking & Finance Review is pleased to announceRegency Assuranceas the recipient of the prestigiousBest Customer Service – International Health Insurer UK 2026award. This recognition reflects Regency Assurance’s continued commitment to delivering responsive, accessible and customer-focused support to internationally mobile individuals and families.

Humor builds trust, relieves stress and creates human connections that keep customers loyal, experts say.

Customers rarely think about the technology behind a storefront. They notice whether the site loads quickly, whether the price is right, whether a product is available, and whether the checkout works.

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“There are humans today doing jobs that don’t require the level of intelligence that a human has,” Forrester’s Max Ball said. “That work is going to go away.”