Browsing: customer

SpaceX has reportedly discussed buying customer and operational data from failed startups to help train AI models, highlighting an uncomfortable reality: while a company may disappear, the information it collected may linger.

Dataquest Bureau18 Sep 2026 15:44IST New Update

When a customer can’t tell whether they’re talking to AI or a human, does it matter? The answer may surprise you: what matters most is not who, or what, is on the other end, but whether the interaction feels understood. 

For years, SMS has been the dependable workhorse of enterprise messaging. It reaches customers across networks and devices, works without a data connection and remains one of the most effective ways to deliver time-sensitive information.

The company confirmed a strategic review of its Customer Engagement Centers, with changes being made to “better reflect how our guests interact with us across channels,” per a Marriott spokesperson.

AI needs data to train, and data costs a good penny. Seems like all the user data on X and all the data SpaceX has ever produced hasn’t been enough for Elon Musk’s Grok, because he has a new solution to the conundrum: buying customer data from defunct companies for cheap.

However, that still leaves nearly half of consumers saying they won’t shop with a brand that fails to meet their digital expectations, a VML survey found.

Magnitude International Ltd (MAGH) reports Singapore-focused construction revenues, concentrated customers, and majority control by its founder-CEO under a Cayman–Nasdaq structure.

Crocs, a casual footwear retailer, has replaced a scripted self-service support approach with a conversational shopping and support experience.

Michael Pihach is an award-winning journalist with a keen interest in digital storytelling. In addition to PAX, Michael has also written for CBC Life, Ryerson University Magazine, IN Magazine, and DailyXtra.ca. Michael joins PAX after years of working at popular Canadian television shows, such as Steven and Chris, The Goods and The Marilyn Denis Show.