Browsing: customer

Editor’s Note: Customer First is the Philippine Daily Inquirer’s special section devoted to promoting customer service excellence. Every other week, we will focus on how people and companies champion customer service to build their brands, stay ahead of competition and improve their bottom line.

In October 1995, about three months after Amazon went live as an online bookstore, customer reviews displayed alongside a product were such a strange notion that the company endeavored to explain what they were in a press release: “Amazon.com allows readers to share their thoughts on particular books and exchange ideas with other readers around…

TP has been named Frost & Sullivan’s 2026 Asia-Pacific Company of the Year in Customer Experience Management Services, the analyst firm’s top regional honour in the category.

Crescendo Customer Experience Platform: AI-native solution for streamlined CX operations, improving customer support efficiency and insights.

The NBA is all about moving quickly to gain a game-winning advantage. While on-court performance holds the key to victory, Paul Rapier, VP of Information Technology at the Detroit Pistons, recognizes that data plays a crucial supporting role in long-term competitive success.

As the United States refocuses its role in the world around its own strategic interests and asks allies to shoulder more responsibility for their security, countries across the Western alliance are being forced to rebuild capabilities they once assumed someone else would provide.

AI is compressing buying journeys and making personalisation more immediate. For enterprises, success depends on redesigning experiences around connected data and timely human intervention.

Customers expect instant replies on every app at once. We asked small teams how they actually keep up without burning out.

Powered by the Widewail Index, built on approximately 20 million automotive reviews and connected to dealership operating data, Customer Clarity reads a store’s customer reviews against its local market and tells managers what changed, why it matters, and what to fix first.

For years, dealerships have centered reputation management around building a positive image. Dealers worked to collect five-star reviews, respond to customer feedback and strengthen their online presence, giving shoppers another reason to consider their stores. But as artificial intelligence (AI) changes how consumers research businesses and decide where to spend their money, those reviews are…