Browsing: customer

Brands have a wealth of customer sentiment and behavior data available to them but often can’t close the circuit between collection and action.

SMEStreet Edit Desk15 Sep 2026 14:10IST New Update

Artificial intelligence now touches nearly every customer service operation, yet most deployments still stop at a single chatbot or an assist panel beside a human agent. The harder work — coordinating data, systems and people to resolve a request from beginning to end — remains largely undone, and it is fast becoming the dividing line…

Abu Dhabi,Globant (NYSE: GLOB), a digitally native company that helps organizations thrive in a digital and AI-powered future, today announced the successful deployment of an agentic AI solution, built on Salesforce Agentforce and powered by Data 360 for Aldar Properties, Abu Dhabi’s largest real estate developer. The initiative marks a significant step in how MENA’s…

Mont., Sept. 14, 2026 /PRNewswire/ — Quiq, the agentic AI agent platform that delivers exceptional customer experiences today announced it has been named a winner of SiliconANGLE’s 2026 TechForward Awards in the Customer Experience AI Solutions category

Business-customer relations is a deliberate investment in building trust, loyalty, and long-term engagement to drive sustainable growth, retention, and competitive advantage. Unlike customer service, which focuses on resolving immediate issues, customer relations takes a long-term view, aiming to nurture loyalty and satisfaction throughout the entire customer lifecycle. To achieve this, some businesses often use customer…

Banks are investing heavily in AI and, as one former bank executive recently told us, “Contact centers are the biggest unlock for AI right now.”

For readers interested in more potential ideas around the infrastructure behind this type of AI build out, the next stop is 89 AI infrastructure stocks.

Revolut gave sensitive customer information to criminals who requested it from what appeared to be a government email address, and did so because the address was real.

Read a summary of this article on FAST. Get bite-sized newso FASTTap here to return to FAST FAST