Browsing: CRM

Real-time customer feedback and live satisfaction scores are helping APS Bank continuously shape and enhance the experience it delivers across its branch network.

Dubai, United Arab Emirates, The General Pension and Social Security Authority (GPSSA) has identified a series of recommendations and improvement opportunities to support the development of more seamless and proactive pension services. The recommendations reflect the feedback of more than 100 participants who attended a Customer Council organised by GPSSA in collaboration with the Community Development…

UJET CEO Vasili Triant explains why bolting AI onto CRM and ticketing stacks may add complexity instead of improving customer experience.

Only 6% of shoppers would buy from an unfamiliar brand on an AI recommendation alone, Bazaarvoice research finds. Retail analyst and podcast host Kiri Masters explains why reviews, customer photos, and videos remain essential trust signals in AI-led shopping journeys.

Kate Danella, chief administrative officer at Birmingham-based Regions Bank, has been named one of American Banker’s 25 Most Powerful Women in Banking for the fifth consecutive year

Amadeus has published research showing increased use of global distribution systems by travel agents and wider adoption of artificial intelligence in selling workflows. The survey covered more than 750 travel sellers across the Americas, Asia Pacific, and Europe, the Middle East, and Africa.

The customer journey is evolving. Is your brand adequately prepared? As shoppers increasingly turn to AI assistants to discover and compare products, retailers cannot afford a disconnected experience once customers reach their own digital properties.

On Friday, October 2, the aviation industry marks an important milestone: the 40th anniversary of the Air Carrier Access Act (ACAA), landmark legislation that helped transform air travel for millions of people with disabilities. The impact of this legislation can be seen every day across airports, on aircraft and in the experiences of customers. 

Customer Service Week is (Oct. 5-9) – an opportunity to spotlight the hard work and dedication of American Water’s Customer Service professionals. 

When customers are stressed, stranded, or losing revenue, CRM has to do more than hold records. Alex Fraser, VP of Customer Operations at Cox Fleet, explains how connected data, AI, agents and service partners can turn urgent contact into coordinated action and customer advocacy.