Browsing: CRM

Reddit AI shopping is pulling product discovery, community opinion, and conversion closer together. That creates a huge opportunity for brands inveting in community CX as a way of boosting sales, along with a much harder problem: keeping the advice underneath it believable.

Locusis an AI-native logistics technology company focused on helping businesses optimize delivery and fulfillment operations. Chief Revenue Officer Subhro Chakraborty leads the company’s global go-to-market strategy and revenue growth, building on previous leadership roles at Capillary Technologies, Adobe, and Dell. Pulse 2.0 interviewed Locus Chief Revenue Officer Subhro Chakraborty to learn more about delivery performance,…

Customer data, AI agents and core CX platforms are all coming under pressure. This week saw OpenAI expand its investigation into agents accessing third-party systems and data, 40 million McDonald’s records exposed, and an AI agent breaching a customer support platform

When someone learns they or a loved one have cancer, the Cancer Support Community and Gilda’s Club has a world of information that will help them, but too few people know how to reach them.

For a wider view on how AI heavy infrastructure is reshaping government and enterprise technology, compare Salesforce with peers screened through 90 AI infrastructure stocks.

Mailchimp Email Marketing Review Your free business.com+ membership unlocks exclusive tech deals and advisor supportJoin Free

The August 2026 CRM Award officially goes to the Marketing and Business Development Department. This marks an emotional milestone for the team, which has waited 15 years to receive the title of Outstanding CRM Team of the Month.

CardCash improved support speed without adding headcount or increasing overall staffing costs.

HGS is a global business process management and digital experience company that has grown from supporting one healthcare insurance client with 23 employees in Bengaluru to around 18,000 people across 10 countries, serving more than 1,000 brands. Global CEO Venk Korla has more than 25 years of experience across digital services, customer experience, entrepreneurship, and…

CRM data decays as customers change. Learn what causes stale records, how automation scales errors, and how to keep data fresh.