Browsing: CRM

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to repeat themselves, an Alchemer survey found.

Acquisitions can quickly complicate sales and use tax compliance for private equity-backed companies. A newly acquired business may bring different Enterprise Resource Planning (ERP) systems, legal entities, sales channels, jurisdictions, and reporting requirements into the portfolio.

Salesforce, Inc. CRM is expanding its AI bundles, aiming to make it easier for customers to adopt its growing suite of artificial intelligence (AI) tools. The company is continuously introducing premium bundles that combine new AI capabilities with its existing applications. Earlier in September 2026, it introduced Core, Advanced and Max editions for Agentforce Sales,…

As per Cisco’s newest survey , integration is among the top priorities for contact centres, particularly with customer relationship management (CRM) systems….

Oregon college wellness kiosk offers health products with 24-hour access | Retail Customer Experience

DoorDash has announced in a press release the launch of a drone delivery pilot in northern Carlifornia in partnership with national restaurant brands such as Chipotle and Popeye’s Louisiana Kitchen.

Holiday shoppers, facing economic challenges, likely won’t spend less this season. What they will change, however, is how they spend.

Deploying an AI agent isn’t the finish line. Parloa’s Csaba Tamas tells CX Today why customer service leaders need active operators, faster feedback loops and sharper testing once agents go live, or risk letting them quietly drift from the business they serve

Salesforce (CRM) recently agreed to acquire Listen Labs, an AI customer research and human simulation platform. This gives investors a fresh data point on how the CRM giant is approaching agentic AI and customer insights.

When she woke up in the middle of the night last Thursday, Jasmine Ault went to check her phone like she usually would.