Browsing: CRM

Banks face growing pressure to provide 24/7 access to cash services while reducing operational costs, improving efficiency, and meeting rising customer expectations. For Komerční banka (KB), modernizing a heterogeneous ATM landscape and creating a more customer-centric self-service channel became a strategic priority.

Spot opportunities around Salesforce’s government push by scanning a curated set of 31 resilient stocks with low risk scores that are positioned to benefit when institutional tech spending becomes more selective. Advertisement

Thryv has called for broader recognition of women building technology leadership through customer, operations and business management roles in small and medium-sized businesses, as AI becomes part of everyday operations.

JFK International Airport’s Terminal 5 has expanded its dining offer with the opening of a new Shake Shack in partnership with SSP America. Located in the Center Node, the new Shack brings one of New York City’s most recognisable restaurant brands to the heart of JetBlue’s flagship terminal.

Mohamed Yousuf Naghi Motors (MYNM), the official Ford distributor for the Western and Southern regions of Saudi Arabia, today announced it has been awarded the prestigious Ford Guest Experience (FGE) Certification, following a rigorous Final Assessment conducted on September 8–9, 2026

Dubai-based Redule AI has launched an Agentic AI OS designed to automate customer-facing workflows for consultancies, brokerages and sales-focused organizations, bringing lead capture, qualification, follow-up and customer management into one multi-tenant platform.

During the September 16 Salesforce outage, some customers couldn’t even file a support case about Salesforce being unavailable. At the same time, other providers faced their own outage issues, proving that platform uptime tells CX leaders less than they think about the customer journey.

In a step that reflects its ongoing commitment to providing customers with seamless, convenient, and secure banking experience, National Bank of Kuwait continues to enhance its digital banking services with a new suite of updates designed to make everyday banking simpler, faster, and more accessible.

Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story.

In August 2026, the U.S. software sector significantly outperformed the broader market, driven by cloud computing, cybersecurity, and enterprise AI integration. This analysis examines four key software-concept stocks: Palantir (PLTR), Salesforce (CRM), ServiceNow (NOW), and Snowflake (SNOW). PLTR leads in revenue growth powered by its AIP platform, while CRM benefits from substantial Agentforce ARR. NOW…