October 2, 2026
Spotlight: American Water’s Customer Care agents
Customer Service Week is (Oct. 5-9) – an opportunity to spotlight the hard work and dedication of American Water’s Customer Service professionals.
American Water’s Customer Care agents use knowledge, empathy and care when helping customers navigate billing, service and other inquiries. These professionals play an important role in the reliable service our customers expect. This week, and always, we thank our Customer Service team for their positive impact on our customer experience.
American Water’s Customer Service team is part of our approximately 7,000 talented professionals that leverage their expertise to achieve outcomes for the benefits of our customers, investors and other stakeholders. American Water is committed to supporting a high-performing workforce, and seeks to attract and retain employees who share our purpose and values and understand the needs of the communities in which we serve. We demonstrate this commitment through our values of Safety First, Trust, Dignity and Respect, One Team, Environmental Leadership and High Performance. By investing time, energy and resources in our workforce, we help to generate new ideas, continuously improve operations, and provide high-quality, reliable water and wastewater services.
Learn more about careers at American Water here.
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
View FileDownload File
