Browsing: CRM

October 12th, 2026 · by Trefis TeamCRMYTD-12.9%SPYYTD+14.8%QQQYTD+22.6% Analyze CRM →

Nutshell made DesignRush’s list of the Best CRM Software for Small Businesses in 2026 for its combination of a simple CRM experience with built-in email marketing and sales automation.

Armstrong, an independent cable operator, is pursuing a fiber broadband strategy that allows it to expand services while balancing capital investment, revenue protection, and competitive pressures.

October 12th, 2026 · by Trefis TeamCRMYTD-12.9%SPYYTD+14.8%QQQYTD+22.6% Analyze CRM →

Enterprises may not find their AI advantage in the latest model. It could be buried in years of proprietary CRM data. John Cheney, CEO Founder and Founder at WorkBooks, explained how AI can help businesses clean up that data and turn internal knowledge into a competitive asset.

Software opened the year as the market’s favorite casualty. The SPDR S&P Software &Services ETFNYSEARCA: XSW and the iShares Expanded Tech-Software Sector ETFBATS: IGV each dropped roughly 25% to 27% in the first quarter alone, as traders priced in a future where artificial intelligence (AI) made subscription software obsolete.

A question that enterprises are staring to ask themselves as the agentic revolution rumbles on is whether the Customer Experience (CX) is going to be the same if users are talking to a human or an AI. The answer may be somewhat nuanced.

Shares of CRM software giant Salesforce (NYSE:CRM) jumped 4.1% in the pre-market session after BofA Securities double-upgraded the stock to Buy from Underperform and raised its price target to $285 from $160.

hero-background-color-red-orange-gradient image https://assets.lumen.com/is/image/Lumen/img-cx-day-hero-image-employees-meeting-around-table?Creativeid=9d39922e-90f2-4313-8fe8-510c7af9175dhttps://assets.lumen.com/is/image/Lumen/img-cx-day-hero-image-employees-meeting-around-table?Creativeid=9d39922e-90f2-4313-8fe8-510c7af9175dhttps://assets.lumen.com/is/image/Lumen/img-cx-day-hero-image-employees-meeting-around-table?Creativeid=9d39922e-90f2-4313-8fe8-510c7af9175d A group of professionals sit around an office table and listen to an individual standing and speaking. content content-col-11 Better customer experience starts with people

LAS VEGAS (KSNV) —Two Big Macs sold just two miles apart had a 21% price difference, raising new questions about how companies use artificial intelligence to set prices and what that means for customer trust.