Browsing: CRM

The traditional boundaries of business applications are disappearing. For decades, people went to their customer relationship management (CRM) to find customer context, take action, and move work forward. AI is inverting that model.

For months, the merchant-side gate in agentic commerce was a line in a robots.txt file. Shopify blocked AI crawlers from its checkout and cart paths, Amazon blocked Meta’s Muse agent outright, and the control merchants had over agent traffic was reactive and blunt: the picture mapped in The Fragmenting Gate. Salesforce’s Winter ’27 announcement, dated…

Consumer sentiment in September hit its lowest level in 12 years, according to Conference Board’s Consumer Confidence Index.

People come to Reddit to ask questions, learn from real experiences, and make decisions based on the communities they trust. The same is true for people making decisions about their business. Globally, more than 20 million business decision-makers come to Reddit,1 and 9 in 10 used the platform to research business products or services in…

Most c-store shoppers, 80%, have engaged with artificial intelligence with most interactions happening at a self-checkout kiosk.

Kennon Green & Company LLC bought a new position in shares of Salesforce Inc. (NYSE:CRM – Free Report) in the 3rd quarter, according to its most recent Form 13F filing with the SEC. The fund bought 24,147 shares of the CRM provider’s stock, valued at approximately $5,543,000. Salesforce makes up about 4.4% of Kennon Green…

TextYess, a start-up founded in Milan in 2023 by Riccardo Russo and Edvaldo Gjonikaj (pictured left), which has developed an AI-powered CRM for e-commerce brands – now used by more than 350 companies, including Ducati, Veralab and PittaRosso – has announced that it has closed a €4 million funding round. The round was led by…

As AI agents begin to retrieve, interpret and act on customer information, the CRM and CDP market is shifting from data unification to governed decision-making. Oracle, Microsoft, Braze, SAP and Iterable are competing to control how customer intelligence is used.

VistaJet’s awarded Luxury Experience Commendation joining a run of recent brand honours – including an “Exemplary Brand Image” Award at the 15th China Finance Summit, plus recognition for XO in CondéNastTraveler’s 2026 Readers’ Choice Awards and Manhattan Magazine’s Best of Manhattan 2026

afaqs! news bureau06 Oct 2026 12:19IST New Update