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CRM

Meta, Sierra, Stripe, Shopify, and Walmart are setting rules for personal AI agents, while Adobe, Hightouch, and Smart Communications tackle the systems behind the journey. The challenge is no longer just AI adoption, but deciding who controls the customer relationship.

New York Fashion Week is a reminder that fashion has never been just about the product. The runway, casting, music, set and designer’s point of view all shape how a collection is experienced, understood and ultimately desired. In fashion, the experience around the product is part of the product itself. That same principle is now…