Browsing: CRM

Customer experience automation and CRM firm ActiveCampaign has added a new access pillar to its Customer Success Commitment. The ActiveCampaign Customer Expe…

Customers will be able to choose from three personalized weekly rewards to use at partner restaurants and then receive Grubhub credits.

Cisco will host WebexOne in Austin from 5–8 October 2026, bringing together collaboration, CX and IT leaders. Sessions will cover AI-powered collaboration, Webex Calling, contact centres, workplace technology, security and deployment, with customer speakers from AMD, Airlines, RBC and more

Brian Donohue, VP Product at Fin, tells CX Today how businesses should structure their growing ecosystem of AI agents, from customer-facing bots to internal copilots, without creating new data silos. He also addresses where trust in AI agents is strongest and where it still falls short.

CRM, or Customer Relationship Management tools, are software solutions that support companies in tracking, understanding, and supporting their clients. As a …

HM Revenue & Customs has chosen Salesforce over Pegasystems in a £2.4BN contract tender for its CRM program. The decade-plus agreement adds an AI-driven customer data layer to a wider transformation of the U.K. tax authority’s contact center and digital services.

The busiest shopping period is approaching fast, and consumers’ plans for how they’ll approach their gift-buying sprees are becoming clear.

ISG’s Research Director, Keith Dawson, says the contact center is becoming a customer engagement hub, forcing buyers to weigh AI governance, context, quality automation, and IT alignment alongside vendor rankings. The practical test is whether platforms now fit the operating model the business needs

Home Depot debuts holiday sweater in holiday décor collection | Retail Customer Experience

PNN New Delhi [India], October 1: Founded by Arihant Chhajer and Khushi Jain, the AI automation company designs, builds and manages AI systems that handle lead follow-ups, customer support, bookings and reporting around the clock Artificial intelligence has moved past the stage of experimental chatbots and pilot projects. For growing businesses, it is fast becoming…