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A Decade Powering Digital Commerce, Two Operators for the Next One – Algolia Names Steven Chung CRO and Veronica Servantez CMO
Two enterprise software operators join to scale Algolia’s shift from category-leading search to outcome-driven intelligence; the layer that turns intent into trusted, measurable outcomes for every customer, application and AI agent
SAN FRANCISCO, September 09, 2026–(BUSINESS WIRE)–Algolia, the AI Search and Retrieval platform, today appointed Steven Chung as Chief Revenue Officer (CRO) and Veronica Servantez as Chief Marketing Officer (CMO). Both join as the company pushes past the category it has led for a decade – AI Search – into outcome-driven, retrieval intelligence: the layer that turns a business’s products, content and behavioral data into trusted context for every search, recommendation, application and AI agent.
Algolia moves into that market from an unusually strong base. It already handles nearly two trillion queries a year for 18,000+ customers at millisecond latency and five-nines reliability, and has been named a Leader in the Gartner® Magic Quadrant™ for Search and Product Discovery three times. Its ambition now sits well outside the search box: to be the intelligence layer between enterprise data and every human, application and agent that queries it – understanding intent, ranking against business objectives, enforcing explicit business rules and grounding every answer in evidence – serving classic search UX, generative experiences and autonomous agents from a single foundation.
That ambition lands on a live enterprise problem. Companies putting agents into production are finding the model is the easy part; the hard part is grounding it in their own data, rules and permissions fast enough to act on. Chung and Servantez are hired to take that solution to market.
Stephen Lynch, Chief Executive Officer, Algolia, said: “Every retailer, marketplace and media company is putting agents into production – agents that shop the catalog, answer the customer, and cue up the next viewing – and most are stuck in the same place: the agent can reason, but it can’t be trusted with the pricing, the merchandising or the brand. Veronica has defined new categories and built brands that moved markets. Steven has taken four companies from strong product to durable business, twice through an exit. They are proven operators for exactly this moment: taking the intelligence layer we’ve already built to every enterprise that needs AI it can govern, trust and measure.”
Veronica Servantez, Chief Marketing Officer
Servantez joins from Genesys, where as SVP of Product Marketing she ran global go-to-market across product marketing, content, thought leadership and analyst relations for the leading AI-powered experience orchestration platform.
