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CRM

During the September 16 Salesforce outage, some customers couldn’t even file a support case about Salesforce being unavailable. At the same time, other providers faced their own outage issues, proving that platform uptime tells CX leaders less than they think about the customer journey.

Billed as the biggest entrepreneurial event in Idaho, Boise Entrepreneur Week (BEW) returns for another year with activities that will include more than $100,000 in cash prizes to be awarded to Idaho startups and students, and a new lineup featuring a keynote speakers series.

In recent developments within the e-commerce sector, Azoma, a platform specializing in Agentic Commerce Optimization, has received an investment from dunnhumby ventures. This move aims to enhance Azoma’s capabilities in Generative Engine Optimization (GEO), crucial for retailers and consumer packaged goods (CPG) brands in connecting AI visibility to revenue. The partnership reflects a shared belief…