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Reviews are embedded in the consumer shopping experience today, and experiential brands are embracing them with open arms. This year, IRL spaces for real opinions, unfiltered reactions and the freedom to speak openly are cropping up. It’s the antitheses of polished, and the antidote for feed fatigue. Let’s explore “the permission” to be honest in…

Cybersecurity in 2026 is being reshaped by an evolving threat landscape, the rise of autonomous AI and new approaches to protecting everything from browsers to encrypted data. For solution providers and their customers, staying ahead means preparing not just for today’s threats, but for emerging risks that could fundamentally change how businesses secure their environments.

CRM

During the September 16 Salesforce outage, some customers couldn’t even file a support case about Salesforce being unavailable. At the same time, other providers faced their own outage issues, proving that platform uptime tells CX leaders less than they think about the customer journey.