Browsing: Week

Susana Barraza is the NICE Program Manager at NIST. She previously served as the Student Personnel Assistant for the HSI STEM Equity and Success Initiative (SESI) Project at Sacramento City College. She has also participated in a Political Management Seminar at The George Washington University as a component of a fellowship with the Congressional Hispanic…

CRM

AI is raising customer expectations faster than many CX teams can meet them. New research from Zingtree, NTT DATA and Alchemer shows consumers want speed and convenience, but still expect control, context, and a clear path to human support for complex moments.

Reviews are embedded in the consumer shopping experience today, and experiential brands are embracing them with open arms. This year, IRL spaces for real opinions, unfiltered reactions and the freedom to speak openly are cropping up. It’s the antitheses of polished, and the antidote for feed fatigue. Let’s explore “the permission” to be honest in…

Cybersecurity in 2026 is being reshaped by an evolving threat landscape, the rise of autonomous AI and new approaches to protecting everything from browsers to encrypted data. For solution providers and their customers, staying ahead means preparing not just for today’s threats, but for emerging risks that could fundamentally change how businesses secure their environments.