Browsing: Customers

BIRMINGHAM, Ala. (WBMA) —About 100,000 Alabama Power customers have been affected by a data security incident involving Southern Company, the utility’s parent company, which says an unauthorized third party accessed limited customer account information through its online customer portal.

MOBILE, Ala. (NBC 15) —Alabama Power says about 100,000 of its customers were affected after an unauthorized third party accessed limited customer information through Southern Company’s online customer portal.

The breach occurred on April 25 after an employee used a generative artificial intelligence tool to create a Python script for sending marketing emails, according to Singapore’s Personal Data Protection Commission (PDPC).

Fifth Third Bank rolled out SmartShield in an effort to help customers spot spoofing scams. WLS

AI is raising customer expectations faster than it is improving customer experience.

Customers have two big complaints from their AI interactions: they can’t reach a person when they need to and they have to repeat themselves, an Alchemer survey found.

The feature lets customers ask for suggestions, place repeat orders, and complete order transactions without opening the app.

Businesses are confident their AI-to-human handoffs preserve context, but customers tell a different story. Five9’s Matt Ladley explains why transfers still break down, what a seamless handoff should look like, and how orchestration keeps AI and human agents working as one

Southwestern Electric Power Company (SWEPCO) customers who may need additional flexibility managing their electric bills still have time to access expanded bill assistance and temporary residential customer relief measures now through the end of October.

The busiest shopping period is approaching fast, and consumers’ plans for how they’ll approach their gift-buying sprees are becoming clear.