Browsing: Customers

Seacoast Bank is warning customers about scammers posing as bank employees and seeking passwords, PINs and security codes through calls, texts and emails. (WPEC)

On July 1, HubSpot announced new terms of service that allowed the company to take enrichment data from one company and use it to enrich or supplement another company’s records. Then it automatically opted in all of its customers. 

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PwC found 29% of customers have stopped buying from a brand over a bad experience, and almost none of them say so on the way out. Amazon Connect has just become a family of agentic AI products, with AWS suggesting 60 to 70% of contact centre calls could be handled by machines. iCXeed co-founder and…

Australian businesses say they have never been more prepared for AI. The question is whether their customers would agree.

The retailer reveals customers’ favorite ways to use Pickup and Delivery as Kroger rolls out limited-time online savings

Shoppers may forgive high prices, but poor customer experience…is far less negotiable. Havas CX’s X Index Report suggests consumers are now more likely to walk away over how a brand makes them feel than how much it charges.

Did you know if you throw an ant off a skyscraper, while it falls, the air resistance would create a cushion that slows it down? It would simply hit the pavement and then walk straight into the lead of this article.

Framework, a company that makes modular repairable computers, said it has notified all of its customers that hackers stole their names, email addresses, phone numbers, and physical addresses, due to an incident at a company that provides business intelligence.

Aug. 05, 2026 (GLOBE NEWSWIRE) — Liferay, a leading provider of Digital Experience Platforms (DXPs), today announced its placement in the upper right-hand quadrant of the 2026 Gartner Voice of the Customer for DXPs report. This marks the second time Liferay has been recognized in the upper right-hand quadrant in this report