Browsing: Customers

Kan. (KWCH) – AT&T customers could soon receive payments worth thousands of dollars as part of a $177 million class action settlement connected to a data breach

Japanese internet services company GMO has urged customers to back up their data and disconnect their computers from the internet after hackers began leaking information allegedly stolenin a cyberattack affecting more than 26,000 servers.

Axxela Limited, a leading gas and power portfolio company in Sub-Saharan Africa, has reaffirmed its commitment to service excellence and strong customer relationships. The company gave the pledge at its 2026 Customer Appreciation Forum, themed, ‘Energy for Progress, Partnerships for Growth’, held in Lagos.

AT&T revealed on Friday that “nearly all” of its customers’ call and text message records were exposed in a massive data breach.

Wis. (WBAY) – The City of Oshkosh alerted residents earlier this month after unauthorized users accessed account details for select utility customers through third-party billing vendors

We all know that AI can make customer service quicker, but too many customers still have to repeat information when a conversation moves from a bot to an agent. Twilio’s Sam Richardson explains why context, identity, and reassurance must travel with the customer.

Alliance Medinet provides services to several insurers, including HSBC Life, Singlife and Income Insurance, which have reported that their customers were affected by the incident.

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Just over half of customers said they shop in person instead of online so they can try on clothing or test products, according to a Chatmeter survey.

Getting initial customers as a startup can be one of the most grueling challenges in business. Even when companies manage to snag some early interest, there’s no guarantee those customers will stick around.