Browsing: Customers

Getting initial customers as a startup can be one of the most grueling challenges in business. Even when companies manage to snag some early interest, there’s no guarantee those customers will stick around.

Mobile apps and websites can appear technically healthy while customers struggle to complete basic tasks. Fullstory President Jason Wolf discusses rising rage and dead clicks, passive session time, and why behavioral intelligence must sit beside traditional performance measures.

Revolut customers across Europe were unable to open the fintech’s app or pay with their cards on Tuesday morning, after a service disruption hit several of its features.

This week’s WFM roundup examines how 8×8 customers are moving beyond spreadsheet planning, why Intradiem is connecting live intelligence to real-time action, and how Staffordshire Police is using Totalmobile to create a more joined-up approach to workforce rostering.

Stop & Shop customers are giving mixed reviews to the grocery chain’s 10% discount offer, announced as an apology following a recent cybersecurity incident that disrupted its website, mobile app and online services.

Customers’ information was accessed during a cybersecurity breach of More Rewards, the rewards program for Save on Foods and other Jim Pattison-owned grocery stores, this week.

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HOUSTON, Texas (KTRK) –CenterPoint Energy had a data breach last month that affected more than one million customers, according to a filing with the Office of Texas Attorney General Ken Paxton.

Top U.S. banks have “debanked” customers because of their political or religious views, as well as their business activities, according to a report from the Treasury Department’s Office of the Comptroller of the Currency. 

Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them.