Browsing: Customers

RTD has released a new app that can help customers in the Denver metro area plan and manage their trips.

While half of customers say their customer service interactions are easier when companies use generative AI, 9 in 10 want the option to speak to a human, Gartner finds.

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As spotted by Bleeping Computer (via Eurogamer), the Pokémon Center website for both the UK and Germany has informed customers that it has been affected by the same third-party data breach that recently hit Valve. CEVA Logistics was hacked at the end of July, and it’s only now coming to light that this not only affected Valve customers…

To effectively engage customers online, start by understanding their needs through analytics and feedback. Build a strong community around your brand by using social media and encouraging interaction. Personalize your content to make customers feel valued, and don’t overlook the power of loyalty programs. Consider co-creating products with your audience to enhance their connection. These…

A Year Into CEO Jon Bahl’s Tenure, Linnworks Sellers Are Growing Faster Compared to the Market

Heights Finance Holdings’ online data breach notification says an unauthorized party accessed a third-party cloud platform containing customer data, potentially exposing highly sensitive personal, banking, and identity information.

SafePal disclosed a data breach affecting about 39,798 customers after hackers exploited a vulnerability in its order-tracking plugin. The flaw exposed information linked to orders placed between March 2, 2025, and April 11, 2026, including names, addresses, email addresses, phone numbers and order details.

SafePal, a cryptocurrency wallet provider, has disclosed a data breach that exposed the personal information of approximately 39,798 customers. The company announced the incident shipping addresses, phone numbers, and purchase histories were compromised. The breach affected customers who placed orders between March 2, 2025, and April 11, 2026

In a letter to SkyMiles Members today, Erik Snell, Delta’s Chief Customer Experience Officer, said Delta is ready to welcome travelers this holiday and beyond. Read the full letter below about Delta’s operations heading into Thanksgiving travel.