Southwest teams with Chase on first-ever airport lounges | Retail Customer Experience
Customer Service
Southwest teams with Chase on first-ever airport lounges
Southwest Airlines Co. has started construction on the first of four airport lounges, initiating its first-ever airport lounge network.
The airline is partnering with Chase to create a premium and welcoming airport experience, according to a press release.
“Southwest Airlines has built one of the most trusted brands in travel by delivering authentic hospitality that customers value. Our lounges will be a natural extension of that experience, offering customers a place to relax and experience the Southwest brand in a new way,” said Tony Roach, executive vice president, chief customer and brand officer at Southwest Airlines, in the release. “The introduction of a lounge network represents a strategic investment in Rapid Rewards and deepens our 30-year partnership with Chase.”
The lounges are expected to be open by late 2027 at the following airports:
- Austin-Bergstrom International Airport.
- Baltimore/Washington International Thurgood Marshall Airport.
- Daniel K. Inouye (Honolulu) International Airport.
- Nashville International Airport.
A new Southwest Rapid Rewards credit card issued by Chase will launch in 2027 and will provide access to the Southwest lounge network.
Retail – GeneralCustomer ExperienceCustomer Service
Related Media
News
Southwest debuting seat selection option in 2026
News
Southwest Airlines debuts free inflight WiFi to rewards members
News
American Airlines grab-and-go lounge arriving soon at NY airport
News
Frontier Airlines expands loyalty perks access
News
Marshalls pops up a lounge in airport terminal
News
American Airlines debuts free high-speed Wi-Fi
