Browsing: Airport

The program evaluates airports on a five-level scale based on their customer management and service delivery.

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Amman, Jordan – Airport International Group (AIG), the Jordanian company operating Queen Alia International Airport (QAIA), has received two recognitions from Airports Council International (ACI) World for its continued efforts to enhance customer experience and accessibility at Jordan’s gateway to the world. AIG was formally recognized for its achievements this year during the ACI World Airport…

Southwest teams with Chase on first-ever airport lounges | Retail Customer Experience

King Abdulaziz International Airport has secured two global certifications from Airports Council International (ACI) World, acknowledging its performance in passenger experience and public health and safety protocols. The facility attained Level 4 Airport Customer Experience (CX) Accreditation, a milestone shared by only a dozen airports worldwide. The honor was conferred during a ceremony in Istanbul,…

Next week, the Asheville Regional Airport will implement a new parking model. The update is intended to “introduce simplified parking options to make parking choices clearer and improve the customer experience,” the airport said.

*It has been translated using AI Incheon International Airport, which ranked No. 1 in the world for international passengers in the first half of this year for the first time in 25 years, received the highest rating for five consecutive years in customer experience evaluation. Incheon International Airport is the only airport in the world…

A threat group claiming responsibility for a breach of the UK’s largest airport group appears to have leaked almost all of the 550GB of data it stole online.

Manchester Airports Group disclosed that an unauthorised third party accessed customer data belonging to approximately 8.7 million people across three of England’s busiest airports: Manchester, London Stansted, and East Midlands.

Manchester Airports Group (MAG) confirmed on Thursday, August 27, 2026, that a cyberattack by an “unauthorised third party” exposed customer data tied to Manchester Airport, London Stansted Airport and East Midlands Airport, affecting approximately 8.7 million customers. The company says flight operations and passenger safety were never disrupted, and that no bank or payment card…