Commerce consultancy highlights CRM implementation, awards, and client results for retail and consumer brands
NEW YORK, Nov. 4, 2026 /PRNewswire/ — IM Digital, independent commerce consultancy and enterprise systems integrator, announced recognition as Klaviyo named IM Digital among its global honorees in its announcement.
K:Partners Awards recognize partners for their work across Klaviyo’s ecosystem, evaluating performance metrics and customer success stories using criteria tailored to each award category, including data, marketing, service, and AI. Brands can explore more about IM Digital’s growth marketing and retention services to strengthen their customer relationships and drive measurable revenue growth.
As a Klaviyo Elite Master Partner and a member of the Klaviyo Partner Advisory Council, IM Digital helps brands connect commerce strategy, customer data, and marketing automation, working deeply with Klaviyo across product innovation and AI adoption to support brands using the platform.
“We recognize IM Digital for how they’ve helped shape where we’re going from product to marketing, sales and beyond,” said Scott Segel, Sr. Director, Global Partner Program and Strategy at Klaviyo.
“IM Digital has the talent and expertise to help brands understand how they can solve problems across their business,” added Joan Morales, VP, Global Partner Marketing at Klaviyo. “We’re excited to lean in together as we continue to produce outcomes that shape the future of commerce.”
Connecting Commerce, Data, and Marketing
IM Digital combines strategy, design, and engineering to harness customer data across enterprise systems and customer experiences. Its work spans CRM migration, marketing automation, customer-service integration, on-site conversion, and personalization.
- Lifecycle marketing: Synthesizing omnichannel marketing through CRM and connected systems. Audience segmentation and supported channel-affinity capabilities inform where and how brands communicate with customers.
- K:Service integration: Connecting customer-support with CRM data so service interactions can inform marketing workflows and customer experiences designed to support retention and loyalty.
- Customer experience personalization: Designing interactions that capture customer preferences and intent, predict behavior, and inform every touchpoint.
- Commerce synchronization: Implementing CRM within complex enterprise environments, including commerce platforms, data warehouses, and AI platforms like Shopify, Databricks, and Google Cloud.
Client Results Across CRM Migration and Lifecycle Marketing
IM Digital’s work includes platform migrations, lifecycle automation, and personalization initiatives.
- Rogers & Hollands: IM Digital completed a phased migration to Klaviyo in mid-October ahead of Black Friday/Cyber Monday (BFCM) 2025. Klaviyo reported that each campaign email sent through the platform was 7.5 times more valuable than the 2024 baseline. Separately, optimized flows generated 279% year-over-year growth in automated revenue.
- Samplize: IM Digital optimized on-site forms for BFCM 2025, generating $33,800 in attributed revenue, a 213% increase from $10,800 the previous year. A separate 14-day early-access campaign period generated more than $87,000 in revenue.
- SIG SAUER: IM Digital migrated fragmented data from legacy systems into Klaviyo and paired RFM segmentation with AI-driven personalization. The company reports a 100% increase in email revenue and a 34% increase in online sales year-over-year.
- mindbodygreen: IM Digital completed a migration from Iterable to Klaviyo in six weeks, rebuilding automations, and consolidating the technology stack. mindbodygreen reported a 34% reduction in operating expenses and a 23% increase in year-over-year online sales.
“Winning the Global Partner of the Year award is a testament to our team’s dedication to pushing the boundaries of Klaviyo’s B2C CRM capabilities,” said Justin Ragsdale, CRO of IM Digital. “We are proud to build the complex data architectures, AI integrations, and cross-channel strategies that allow enterprise brands to realize the full potential of their customer relationships.”
IM Digital is an independent commerce consultancy and enterprise systems integrator providing strategy, engineering, experience design, growth and retention marketing, data analytics, and AI solutions. Through TotalCare, IM Digital brings these disciplines together through ongoing brand partnerships to manage technology stacks, optimize customer experiences, and support measurable growth.
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