Senior living organizations deemed to have put customer experience at the core of their operational strategies are among the winners of the latest Reputation 800/900 Awards.
The lists from experience management firm Reputation are culled from every business location on the Reputation platform. The Reputation scores measures review sentiment, volume, spread, recency, response and length, along with brand reach and health, social engagement, business listing accuracy and search impressions.
Providers that achieve a score of 900 or higher due to their focus on customer satisfaction earn the 900 Award, whereas those achieving a score of 800 or higher earn the 800 Award.
Senior living organizations that received 900 Awards include:
- Acts Retirement: 11 communities
- Artis Senior Living: 19 communities
- Attane: 6 communities
- Clarborne Senior Living: 5 communities
- Continuing Life: 25 communities
- Country Meadows Retirement Communities: 6 communities
- Era Living: 4 communities
- GenCare Lifestyle: 2 communities
- John Knox Village of Central Florida
- Juniper Communities: 11 communities
- LCS: 73 communities
- Life Care Centers of America: 79 communities
- Lifespace Communities: 1 community
- Lifestar Living: 2 communities
- Maplewood Senior Living: 12 communities
- Merrill Gardens: 36 communities
- Oakmont Senior Living: 28 communities
- Peace Village, Palos Park, IL
- Phoenix Senior Living: 13 communities
- ProMedica Senior Care: 37 communities
- Seasons Retirement Communities: 2 communities
- Sonida Senior Living: 54 communities
- Springpoint Senior Living: 6 communities
- Vivie: 2 communities
- Watercrest Senior Living Group: 2 communities
- Continuing Life’s GlenBrook Health Center, Carlsbad, CA
- Country Meadows Retirement Communities, York, PA
- GenCare Lifestyle’s Tacoma at Point Ruston, Tacoma, WA
- LCS: 18 communities
- Maplewood Senior Living: 5 communities
- Merrill Gardens: 2 communities
- Phoenix Senior Living’s Summit Place, Kings Mountain, NC
- Pacific Retirement Service’s Rogue Valley Manor
- ProMedica Senior Care: 3 communities
- The Ridge Senior Living: 2 communities
- Sonida Senior Living: 10 communities
Skilled nursing and home care companies also had winners under the healthcare/senior care headings. Other industries receiving recognition included automatic, beauty, education, financial services, home services, hospitality and travel, real estate, retail, technology and wellness.
