This is a paid press release. Contact the press release distributor directly with any inquiries.
Concentrix Named a Leader in Customer Experience Management as AI Orchestration Defines the Industry’s Future
Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® 2026 recognizes Concentrix as a Leader on the matrix across all three regions, with growth in vision and capability across every geography
NEWARK, Calif., Sept. 10, 2026 (GLOBE NEWSWIRE) — Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that Everest Group has positioned the company as a Leader in its Customer Experience Management (CXM) Services PEAK Matrix® 2026, placing it highest on the vision axis across all regions. Of 63 CXM service providers assessed, Concentrix was one of only two to achieve a Leader ranking in all three regions: Americas, APAC, and EMEA.
This accomplishment reflects the company’s ability to design, build, and run integrated technology and people operations inside the world’s most complex enterprises; turning ambition into operational reality. Concentrix clients highlighted the company’s relationship management, innovation and analytics capabilities, responsiveness, proactive support, domain expertise, commercial flexibility, and operational delivery as key strengths.
Everest Group awarded Concentrix the highest possible scores in its EMEA report across the critical categories of portfolio mix, vision and strategy, and scope of services. In both the Americas and APAC, Concentrix retained and strengthened its position on the vision and capability axis, despite increased competition in both markets.
The results of the Everest Group report and Concentrix client outcomes demonstrate that the company’s proprietary iX Suite, including its autonomous capabilities, Agentic Operating Framework (AOF), and Forward Deployed Engineering (FDE), are delivering measurable results and enabling clients to bring together people, technology, and operations into a single, coherent model.
Concentrix helps clients achieve measurable business outcomes, and recently delivered a 53% increase in sales conversion rates through Gen AI-powered advisor assistance, a 56% increase in revenue per chat through AI-driven sales training, and a 20X increase in monthly revenue through a transformed customer success operating model.
“Enterprises need technology that works at scale, inside their real-world operations,” said Chris Caldwell, President and CEO of Concentrix. “We bring together the people, technology, and intelligence, orchestrating human expertise and AI, to create experiences and outcomes that matter. Clients trust us with their customers, and that trust is what makes the difference between a strategy on paper and one that delivers. We’re proud that Everest Group continues to recognize both our vision and our proven ability to execute it.”
