Browsing: CRM

CCW Nashville returns to the Omni Nashville on October 7-9 with a program built around a tougher CX question: not whether AI can transform service, but how leaders can prove it improves outcomes without weakening trust, knowledge quality, or agent experience.

Generative artificial intelligence is fast becoming part of the shopper journey with over a third of consumers, 34%, using AI tools to shop. That’s the top finding of an Acosta Group study, “AI Shopper Study,” that reveals AI has broad use among Gen Z and millennials and is rising among Boomers, according to a press…

Locked displays and extra checkpoints are not meant to antagonize shoppers, but the extent to which they have grown to impact perception is undeniable.

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Future Travel Experience spoke with Arthur Reijnhart, Chief Commercial Officer, Royal Schiphol Group, at the recent TFWA World Exhibition & Conference in Cannes. As Schiphol undergoes what Reijnhart describes as the largest transformation of the total airport in its history, the airport is also evolving its approach to commercial activity, with a greater emphasis on…

Google says Gemini 4 Argon reached a 51.3% score on AutomationBench, a benchmark designed to test whether AI agents can complete realistic work across business software rather than simply generate a plausible answer.

Golfbreaks has reached the landmark of 100,000 five-star customer reviews across Feefo, Trustpilot, Google UK and Google US, providing a significant endorsement of its service and the trust golfers place in the leading specialist golf travel brand.

There were 2,383 press releases posted in the last 24 hours and 493,811 in the last 365 days.

Pipedrive has made its Nova AI meeting intelligence tool generally available worldwide. Built into the company’s CRM platform, it is included in all plans at no extra cost.

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