Session to address how the EU AI Act changes how AI is deployed in customer-facing environments
Pro
In association with Damovo and Zoom
AI is rapidly changing the customer experience landscape, but for many organisations, the challenge isn’t understanding that AI matters – it’s knowing where to start, how to implement it, and how to generate measurable value without replacing the technology they
already have.
On 22 September at 10:00am, Damovo and Zoom will bring together CX experts for a 45-minute practical live session exploring how organisations can move beyond AI experimentation and begin putting AI to work across customer and employee interactions.
Hosted by Damovo CX Consultant Lee Swire, alongside Zoom CX Specialist Rob Wiles, the session will explore where AI is delivering genuine value in customer experience today, what customers increasingly expect from AI-powered interactions, and how organisations can identify the right opportunities for their own environment.
The session will also include a demonstration of Zoom’s AI-powered CX capabilities, including conversational AI and self-service automation, agent assistance, intelligent routing, sentiment analysis, knowledge recommendations and analytics.
Beyond the technology itself, Lee and Rob will look at the practical considerations involved in successful AI adoption – from assessing existing infrastructure and designing an implementation strategy to managing change, measuring ROI and scaling successful initiatives.
A key focus will be on the fact that organisations don’t necessarily need to rip and replace their existing CX technology to benefit from AI. Instead, AI can be introduced strategically, building on existing investments and addressing specific business and customer experience challenges.
The session will also address the EU AI Act and what organisations need to consider when deploying AI in customer-facing environments, including transparency, data governance and human oversight.
Exclusive benefits for attendees
Register for the session and you’ll also receive access to some practical resources designed
to help you take the next step:
- Complimentary AI Readiness Assessment Session – a tailored session with Damovo experts to explore your organisation’s current CX environment, identify AI opportunities and discuss potential next steps.
- EU AI Act Compliance Checklist for CX Applications – a practical checklist covering key considerations for organisations deploying AI across customer-facing applications.
Whether you’re already exploring AI for CX or still working out where it could make the biggest difference, this session will provide practical insight into the opportunities, challenges and steps involved in making AI work for your organisation.
Register to join this live session and see AI-powered CX in action.
