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Optimum Transforms Customer Bill Experience with AI-Enhanced Platform Powered by Amdocs aOS Cognitive Core
Digital first, agentic experience simplifies billing to provide greater transparency, less confusion, and stronger self-service
JERSEY CITY, NJ /ACCESS Newswire/ August 5, 2026 /Amdocs (NASDAQ:DOX), a leading provider of software and services to communications and media companies, today announced that Optimum, a leading provider of fiber internet, mobile, and TV services, has launched a redesigned customer billing experience powered by Amdocs Bill Experience. The new platform delivers a simpler, more intuitive way for customers to view and manage their monthly bills with clearer explanations, intuitive visual insights, and agentic proactive bill guidance that helps answer customer questions before they require additional support. Powered by Amdocs’ Cognitive Core, a core capability within aOS, Amdocs’ agentic operating system for telco, the deployment will enable Optimum to achieve AI-driven automation, operational efficiency, and continuous service optimization.
As part of Optimum’s broader transformation journey, Amdocs Bill Experience modernizes what was once a static monthly statement into a digital-first, agentic experience. With a cleaner, user-friendly statement layout, Optimum customers can better understand their charges, usage, balances, promotions, and discounts, while embedded payment access helps make it faster to take action.
Supporting the experience are native Agentic AI capabilities, including agentic bill insights, which proactively identify what has changed since a customer’s previous bill, explain those changes in clear, easy-to-understand language, and provide intuitive visual breakdowns of monthly charges.
“Our customers shouldn’t need to contact customer service simply to understand their bill,” said Luciano Ramos, Chief Product and Technology Officer, Optimum. “Optimum’s new customer bills, powered by Amdocs Billing Experience, make it easier for customers to see exactly what they’re paying for, understand changes from month to month and manage their services with confidence. By making the billing experience simpler and more intuitive, we’re establishing greater trust through transparency, reducing friction and confusion, and ultimately creating a more seamless experience from the moment a customer opens their bill.”
“For many customers, billing is the most frequent and important interaction they have with their service provider. Delivering a proactive, contextualized, and personalized billing experience is fundamental to improving customer satisfaction, strengthening loyalty and reducing churn,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy, Amdocs. “By leveraging AI to streamline and enhance this pivotal engagement, Optimum is providing customers with greater clarity, deeper understanding and a more memorable experience. Through native Agentic AI capabilities, we’re helping transform billing from a transactional touchpoint into an intelligent engagement that drives meaningful business outcomes.”
