Browsing: Voice

CMA CGM and HappyRobot are scaling up a multilingual AI voice solution following successful pilots in sales, customer service, and finance. Eva, the AI sales agent, has contacted more than 4,000 customers in the UK and Senegal, with approximately one-third progressing to active discussions about their shipping needs. The Group aims to deploy Eva in…

Labor shortages remain one of the most persistent challenges facing warehouse operators. Yet an often-overlooked issue sits beneath the labor discussion: communication. Modern distribution centers frequently employ associates who speak a variety of languages. While workforce diversity is a strength, language barriers can create delays, safety risks, training challenges, and unnecessary dependence on a small…

The theory of voice being the next big interface has picked up strong momentum, with investors pouring billions of dollars into voice AI startups working on areas ranging from model makers to enterprise customer service providers, and from meeting note-takers to AI-powered dictation.

Artificial intelligence insiders warned New York City’s leaders about the dangers of the emerging technology on Monday, calling for greater oversight as local governments move to respond to mounting concerns that the systems could endanger humanity

The Tokyo District Court on Wednesday dismissed a demand from a high-profile anime voice actor that TikTok remove videos he says feature an artificial intelligence clone of his voice but recognized voice as a protected right.

Voice AI startup ElevenLabs announced today that it’s allowing employees to cash out a portion of their vested equity at a $22 billion valuation, doubling the $11 billion valuation the company hit when it raised $500 million in February.

Konrad Zieliński lost his voice to cancer years ago while he was a student at the University of Warsaw. People with his condition have traditionally relied on handheld speaking devices that sound flat and robotic, or on surgically implanted voice prostheses, which require ongoing maintenance to prevent complications, Zieliński told TechCrunch.

As AI agents handle more routine customer service and experience queries, voice is becoming the channel for urgent and complex issues. Zendesk’s new real-time translation feature could remove language barriers, but accuracy and trust remain the real test.

When ChatGPT first launched in 2022, the only way to interact with it was through your keyboard. But it didn’t take long for another breakthrough: real-time voice chat. ChatGPT’s Voice Mode was the first feature of this kind, but we soon got competition from Google in the form of Gemini Live as well. Unlike older…

Talking to ChatGPT is getting better in three ways starting today. OpenAI is rolling out a collection of improvements to how ChatGPT Voice mode works.