Browsing: Voice

HONG KONG, Sept. 23, 2026 /PRNewswire/ — AsiaPay, a leading digital payment service and technology provider in Asia, today announced the pilot launch of Voice Pay, an AI-powered voice payment experience that lets consumers speak into their mobile device and instruct payment using their preferred payment method — from digital wallets to cards. Voice Pay…

The home goods retailer conducted customer research and focus groups as well as CRM and behavioral testing to create the new program, and it will utilize a consumer panel to shape its future.

Voice AI is transforming the QSR drive-thru. With deployments at brands such as Taco Bell, the technology is helping franchisees streamline operations, reduce employee workloads and deliver faster, more personalized customer experiences.

A recent wave of AI-powered voice phishing attacks targeting some of Wall Street’s most sophisticated financial firms has highlighted a growing cybersecurity reality: organizations can no longer trust what they hear. In August 2026, attackers reportedly used AI-generated voice clones to impersonate executives and trusted colleagues in an attempt to gain access to systems at…

Mutual of Omaha Mortgage is using voice AI agents so that their loan officers can spend more time on the phone with borrowers.

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o keep up with the rapid digital transformation sweeping through the hospitality and tourism industry, global hospitality company PRISM, OYO’s parent company and one of the world’s fastest growing hospitality platforms, has implemented AI Rudder’s AI Voice Agent to strengthen its customer operations.

Pete Warden has spent his career on the frontier of small, local AI, first as one of deep learning’s earliest engineers (he coined the term “TinyML”) and now as founder of Useful Sensors and Moonshine AI, where he builds voice models that run entirely on-device. Pete joined Ben to make the case that local AI…

Zendeskannounceda new Real-Time Voice Translation capability on Thursday. It provides bidirectional translation during inbound and outbound contact center voice calls. The customer and agent can each speak and hear the conversation in their preferred language, without involving a human interpreter, moving to another channel or using a separate desktop application.

For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives, while phone support was often reserved for issues customers could not resolve any other way.