Browsing: trust

Consumer trust in businesses is falling as artificial intelligence (AI) adoption in customer service grows, with 57% of consumers saying they would trust a brand less if it relied predominantly on AI for support interactions, up from 53% the previous year

Artificial intelligence agents have become table stakes in enterprise software, but in financial reporting, audit and compliance, speed counts for little if the output cannot be defended. That gap between capable and correct is what sets governance-first platforms, such as Workiva Inc., apart from the wider agent rush, because someone eventually signs their name to…

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