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Cyara Launches Agentic CX Trust Platform to Provide Independent Proof of Quality and Compliance on Every Live Agent Conversation, Whether Human or AI
Enterprises can finally show how their AI agents behave with real customers, catch a failure the moment it happens, and make sure it never happens twice
AUSTIN, Texas, November 02, 2026–(BUSINESS WIRE)–Cyara, the AI trust company for customer experience, today launched the next era of the company’s core technology: the Cyara Agentic CX Trust Platform. At its core is AI Trust Observability, which gives enterprises independent oversight of every live AI agent conversation, scores 100% of agent interactions for quality and compliance, flags violations the moment they happen, and turns every production failure into tests that agents must pass before their next release. The Cyara Agentic CX Trust Platform’s agentic testing, end-to-end journey monitoring, and agent observability capabilities now cover the full agent lifecycle, from proof before launch to vigilance in production.
The hard part isn’t the agents. It’s trusting them with your customers.
For customer experience leaders, AI is no longer a question of if, but when. Every enterprise is now somewhere on the path from human-led to AI-led service, and the technology itself has changed. Where earlier bots followed scripts, today’s AI agents reason, make decisions, and act on their own, looking up accounts, changing orders, and issuing refunds in a brand’s name. That autonomy raises the stakes of every interaction: a single wrong answer or failed handoff can cost a customer relationship, and a policy violation can create regulatory exposure. Without a way to prove how their agents behave, most enterprises limit them to simple requests and keep high-value journeys such as billing and authentication off-limits. The barrier is not capability; it is proof.
“Enterprises are being asked to trust AI agents on the word of the companies that built them,” said Sushil Kumar, Chief Executive Officer at Cyara. “We would never accept that for financial reporting, and we shouldn’t accept it for a system that authenticates customers and makes commitments in a brand’s name. Independent scoring turns an AI deployment from an act of faith into something a business can defend, and that is what earns the right to move high-value journeys to AI.”
AI Trust Observability: Independent scoring for every live AI conversation.
Today, the vendor that builds an AI agent usually supplies the analytics that say it works. The monitoring around it tells you a conversation happened, not whether it was right, so an agent can pass every pre-launch test, then break policy on a live call that still logs as a success. Cyara AI Trust Observability is a vendor-neutral layer that scores every AI agent conversation for quality and compliance against the enterprise’s own policies, across any vendor’s agents, including homegrown ones.
