Browsing: Should

CRM

Salesforce, Inc. CRM has had a rough year. The stock has declined 15.1% year to date (YTD), sharply underperforming the Zacks Computer and Technology sector, which has gained 25.6% over the same period.

CRM

This week’s developments show why workforce planning must connect automation, employee capacity, governance, and customer service outcomes. CX organizations need to understand which work disappears, which moves to AI, and which still requires human judgment.

I was halfway through an intraoral massage when my facialist asked me when I last had my iron levels checked. My under-eye bags were looking a little blue (which, in retrospect, was likely ancient filler that had migrated) and my hair was seemingly malting (the perils of being a werking mother). So I went ahead…