Browsing: Should

More AI isn’t always the right answer. In the financial profession, AI without guardrails can lead to disaster.

I was asked to do something new at work: Given a data dump of unstructured text data, give us a detailed PDF report of insights about what customers are saying about our products this quarter.

The debate about automation in customer service is often framed too simply. Either businesses should automate aggressively to reduce cost, or they should preserve human service because customers dislike dealing with machines.

Add to Google Preferred Sources Matt Swulinski has run growth at three of the most-watched AI software companies — Superhuman, Wispr Flow, and now Victor — and his message will unsettle most B2B marketers: software companies should stop treating paid ads as a later-stage luxury and start running them like ecommerce brands, with hundreds of…

Work for 40 years, retire on the pension you earned — and after that, according to the billionaire CEO of Shopify, you shouldn’t be allowed to vote anymore.