Browsing: Retailers

How retailers can capitalize as consumers become more intentional | Retail Customer Experience

Per new research from Quantum Metrics, which surveyed 1,500 US and UK consumers, it would seem not so much. The primary issue is “a listening gap” wherein digital brands seem to take customer feedback but “consumers never see action or a response that shows they were heard.”

More than three-quarters of consumers say they have seen retailers or shopping platforms list the same product at different prices in the past year, an Akeneo survey found.

The use of AI agents is soaring in the retail sector, but visibility remains a major challenge, with regulated data at risk.

Retailers say ‘omnichannel’ but promotions systems say otherwise | Retail Customer Experience

Nearly 3 out of 4 (74%) consumers think retailers collect too much personal information, according to a new report from ThoughtSpot, which sells data analytics software to retailers and other businesses.

The loyalty gap: What shoppers need from retailers now | Retail Customer Experience

New Temu integration gives TopDawg retailers another major marketplace for selling products from U.S.-based suppliers while streamlining product syncing, inventory updates, order processing, and fulfillment.

Buying a diamond used to mean trusting whatever a single jeweler had in the case that day. Now the ring itself is often the last decision, after weeks of comparing certificates, cut grades, and price-per-carat across a dozen browser tabs. The shift has made picking a retailer almost as important as picking the stone.

From senior leadership appointments to wide-scale AI implementations, the biggest names in retail are leaning on tech to address operational pain points.