Browsing: Retailers

How retailers can ease store associate stress as holiday season arrives | Retail Customer Experience

Kudosity has published survey findings showing Australian online retailers are prioritising AI to improve customer acquisition and retention. The research found that, by 2027, the main AI goals are building competitive advantage and improving customer experience and productivity.

Retailers are locking down direct access to automated shopping systems, leaving consumer goods manufacturers scrambling to keep their products visible as buyers hand search queries over to algorithms. Checkout platforms control the transaction pipe, and that proximity gives them the power to dictate terms.

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Retailers have become sophisticated at attracting customers, but the experience must deliver on its promise all the way through to payment.

Russian shoppers could face fewer Black Friday bargains this year after drone attacks on Ozon and Wildberries warehouses destroyed inventory and disrupted preparations for the holiday shopping season, retailers told Forbes Russia.

“A Who Knew Carol” reworks the Muppet’s 1992 take on a Charles Dickens classic to spotlight product assortment, deals and express delivery offerings.

AI try-on kiosks gain traction as retailers seek to reduce returns | Retail Customer Experience

In early 2026, leading online retailers that had spoken with Digital Commerce 360 about traffic from artificial intelligence platforms shared a consistent metric: less than 2% of their website referrals had come from AI.

The retailers who want to get ahead need to act on the feedback customers are taking the time to share. If they don’t, their competitors will.