Browsing: Redesign

This week’s developments show why workforce planning must connect automation, employee capacity, governance, and customer service outcomes. CX organizations need to understand which work disappears, which moves to AI, and which still requires human judgment.

Welcome to the Pulse: this week, updates redefine what a commercial result looks like in Europe, put a view count back on Business Profile posts, and draw more of ChatGPT’s product picks from merchant feeds.

Trade workers see a higher rate of musculoskeletal injuries, chronic pain conditions and longer recovery periods, yet most benefits plans weren’t built with these recovery timelines or risk profiles in mind, says Kim Zinck, president of the Disability Management Institute.

Full-scale redesigns are increasingly out of step with how leading brands manage digital experiences, experts say.

Experts say AI investment stalls without genuine workforce redesign and clear success measures

Packaging compliance will evolve from a largely documentation-led obligation into a measurable design and data discipline, says Rathna Sharad, CEO at FlavorCloud. 

The former IAG Motorsserve site offered the access, space and potential he had been searching for. But after Sharpline had outgrown two previous premises in little more than a decade, simply moving into a larger building wasn’t enough.

Editor’s note:This article provides an overview of IFRS 18 and what it could mean for finance teams as they prepare for adoption. Members should review the IASB’s published materials and talk to their in-house technical experts or auditors to understand exactly how the new requirements will apply in practice. See a second article on IFRS…