Browsing: model

CRM

AI is moving from pilots into live service, but connected tools alone won’t deliver agentic CX. Vonage’s Jonathan Kershaw explains why CX leaders must link voice, CRM, CCaaS and AI around context, resolution and agent readiness, starting with one workflow that proves value

There are currently more than 100 pending copyright infringement lawsuits against AI companies, with more sure to come. Most of those lawsuits claim that training an AI model on copyrighted works is infringing, raising fundamental questions about the fair use of copyrighted works, competition, and the public interest. Tulane Law Professor Brian L. Frye, an…

Trajectory just closed a $45 million Series B round at a $300 million valuation, barely a year after launching its platform to make AI model fine-tuning accessible to non-engineers. The funding, led by Sequoia Capital, signals growing investor appetite for tools that bridge the gap between powerful AI models and the domain experts who understand…

The tech giant had reported its first negative free cash flow figure as a public company back in July in its second quarter earnings, when it came in at negative $5.9 billion. On Wednesday, Google reported that number had dropped even lower to negative $9.07 billion. The quarterly revenue of $127.58 billion also missed market…