Browsing: Customers

It goes without saying that customers are at the core of your customer experience strategy. But all too often, an organization’s CX strategy gets built without prioritizing what its customers think, feel and want.

Manchester Airports Group (MAG) confirmed on Thursday, August 27, 2026, that a cyberattack by an “unauthorised third party” exposed customer data tied to Manchester Airport, London Stansted Airport and East Midlands Airport, affecting approximately 8.7 million customers. The company says flight operations and passenger safety were never disrupted, and that no bank or payment card…

Workday (NASDAQ: WDAY) reported fiscal 2027 Q2 total revenues of $2.649 billion, up 12.8% year-over-year, with subscription revenues of $2.471 billion, up 13.9%. GAAP operating income rose to $313 million (11.8% margin) and non-GAAP operating income to $824 million (31.1% margin). Diluted EPS was $2.57, including a $1.52 per-share tax benefit from an intra-entity IP…

RTD has released a new app that can help customers in the Denver metro area plan and manage their trips.

While half of customers say their customer service interactions are easier when companies use generative AI, 9 in 10 want the option to speak to a human, Gartner finds.

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As spotted by Bleeping Computer (via Eurogamer), the Pokémon Center website for both the UK and Germany has informed customers that it has been affected by the same third-party data breach that recently hit Valve. CEVA Logistics was hacked at the end of July, and it’s only now coming to light that this not only affected Valve customers…

To effectively engage customers online, start by understanding their needs through analytics and feedback. Build a strong community around your brand by using social media and encouraging interaction. Personalize your content to make customers feel valued, and don’t overlook the power of loyalty programs. Consider co-creating products with your audience to enhance their connection. These…

A Year Into CEO Jon Bahl’s Tenure, Linnworks Sellers Are Growing Faster Compared to the Market

Heights Finance Holdings’ online data breach notification says an unauthorized party accessed a third-party cloud platform containing customer data, potentially exposing highly sensitive personal, banking, and identity information.