Browsing: Customers

MIAMI, Sept. 10, 2026 /PRNewswire/ — Avianca, an Abra Group member and one of the airlines providing the greatest connectivity in Latin America for more than 106 years, is continuing to elevate the travel experience for customers across its network, unveiling a series of enhancements designed to provide travelers with greater comfort, convenience, connectivity and…

Last week’s “Genesys launches agentic orchestration features,”which focused on the product announcements and corporate messaging delivered during the keynote session atGenesys Xperience 2026. On the second day of the conference, Scott Cravatto, chief customer officer, Genesys, led a keynote built around Genesys customers telling their AI success stories live.

Today we’re announcing Enterprise Frontier Safeguards (EFS), a solution that combines the privacy of zero data retention (ZDR) with state-of-the-art safeguards for detecting misuse. EFS works by storing data in cloud infrastructure controlled by the customer, not Anthropic. EFS will be rolling out to customers in phases, starting later this fall. To make the transition…