Browsing: Contact

HubSpot is one of the biggest names in CRM providers for large-scale companies, but it also offers the simpler, SMB-focused Smart CRM tool. The service, which you can now purchase independently of the company’s other products, benefits from an excellent automation builder and several AI tools that streamline contact management. Moreover, the seemingly endless number…

Hubbleis a vision care company that combines its own portfolio of contact lenses with a consumer experience focused on affordability, accessibility, and convenience. The company offers Hubble Classic 2.0, Hydro by Hubble, and SkyHy by Hubble lenses, along with leading national contact lens brands, and has sold more than 700 million prescription lenses since launching…

Artificial intelligence is moving out of the pilot phase in customer service, and knowledge management is emerging as the constraint that decides whether the investment pays off. Contact centers combine high interaction volumes, heavy labor costs and visible moments of truth with customers, which makes them the clearest test of where the technology delivers measurable…

A customer calling a support line doesn’t think about org charts. They don’t know or care whether they’ve reached the storefront, the billing department or the contact center, since to them it’s all just one continuous relationship with a brand. Most companies can’t deliver on that assumption today because their systems don’t share context across…

Sumit Vishwakarma11 Sep 2026 15:36IST New Update

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For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives, while phone support was often reserved for issues customers could not resolve any other way.

Pipedrive helps you manage deals, email marketing, meetings, and other sales-related tasks in one place. It provides helpful onboarding resources and lets you easily customize its interface to suit your needs. Moreover, I like the effectiveness and simplicity of its automation and AI tools. Pipedrive can also integrate into your everyday business operations, thanks to…

This year, storytelling has propelled from buzzword to standard practice. As event marketers lean into it for their messaging to deepen relationships with audiences and “drop” products into real lives, human faces are serving as design themes across show floors. Let’s take a look at how eye contact is the new eye candy.

Generative AI and agentic AI have several use cases in the contact center, from handling routine and predictable customer interactions to coaching human agents through specific customer resolutions. As the year has unfolded, there has been a definite shift in user sentiment as AI proves its value to both agents and customers. Below are four…